Shipping & Returns Policy
Subject to stock availability. We try to maintain accurate stock counts on our Website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Delivery Terms
2.1 Dispatch and Transit Time in Australia
Online orders are usually dispatched within 1-3 business days (excluding public holidays).
Shipping times and methods may vary depending upon your delivery location, public holidays and during busy periods.
Orders are shipped with Australia Post Standard Delivery unless otherwise stated.
All orders come with FREE delivery within Australia, normally arriving within 2-5 business days of dispatch depending on the availability of Australia Post.
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
2.2 Transit time Internationally
We do not currently ship overseas. If you require international shipping, please contact us: [email protected]
2.3 Items Out of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
2.4 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
3.1 Returns Due to Change of Mind
For ‘Change of Mind’ returns, the following rules apply:
- Products must be unopened, unused, undamaged and in resalable condition
- Australian Organic Ltd must be contacted within 7 business days upon receipt of the order
- Products must be returned within 14 days upon receipt of the order.
Please contact us before returning any orders. We will then be able to advise you on the appropriate returns procedure.
Return shipping will be paid at the customers expense and will the customer will also be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to a store credit for a future purchase or a refund to your payment method (which ever you decide). We will notify you once this has been completed through email.
3.2 Warranty Returns
If for any reason you are unhappy with your order, you must contact us to let us know within 7 days of receiving your order. Please provide us with the below information:
- Contact details including full name, email address and contact number
- Order number
- Date order was placed
- Reason for return
If we are satisfied that your claim is a valid warranty claim and not simply a “change of mind” we will refund you the amount paid for that product in one of the following ways:
- Refund to your payment method;
- A refund in store credit;
- A replacement item sent to you at the same or lesser value (if stock is available).
4. Duties & Taxes
GST has already been applied to the price of the product as displayed on the Website.
Australian Organic Ltd will not be held liable for missing or incorrect orders due to misinformation. It is your responsibility, as the customer, to double check all contact and delivery information before completing the order.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched.
Australian Organic Ltd will not be liable for any damage or loss caused to returns during transit. We therefore recommend that you carefully package any returns to avoid damage during transit and use a tracked delivery service – retaining proof of postage for future reference.
Please allow at least 14 working days from the date of sending your returns for processing of refunds or replacements.
7. Get in Touch
Should you have any questions or concerns, please contact us via the information below and we will endeavour to get back to you within 1-3 business days.
Australian Organic Ltd
18 Eton Street, Nundah, QLD, 4012
Tel: 07 3350 5716 Email: [email protected]